How to speed up the payment process on your legal side
It’s no secret that more and more people are shopping online. And with the outbreak of the pandemic, as many of us are often stuck in our homes, this is often the only way for us to buy essential products.
Even if the pandemic ends, the number of online shoppers is unlikely to decrease. In the US alone, that number is expected to reach 230.5 million next year:
This rapid growth shows a steady demand for online shopping options for every industry, not just e-commerce.
Law firms and private attorneys who have relied more and more on invoicing now need to invest in the online payment process to stay afloat, especially now that many people cannot leave their homes and many areas remain locked.
However, with the growing demand for online payments, an urgent question is how secure such payments are and how you can expedite them.
So let’s take a look at some useful tips on how to incorporate safe and fast online payment options into your legal website.
Simplify invoicing forms
The first level your customers can get stuck on is filling out the invoice form before completing the payment. Such invoices often contain a lot of confusing information and are worded in legal language, making them difficult for a customer to understand without additional help.
However, you cannot skip this step because invoices are still important for financial reports. So make sure that the standard invoice form is so easy to understand for your customers.
Avoid difficult language and too many footnotes. Instead, you can put a question mark next to each section of the invoice, under which your customers can read more information to fill out.
Add a variety of payment methods
For the convenience of your customers, you can add various payment methods to your legal website. These payment methods can include:
- a credit card
- virtual transfer
- electronic check
- Third-party payment services (such as PayPal)
Adding a variety of payment methods speeds up the payment process as the customer can choose the most suitable method for them. However, when you incorporate new payment methods, you need to be careful of your website’s security as well – switch from HTTP to HTTPS, include cloud backups and two-factor authentication to protect sensitive information shared by your customers.
Allow preplanned payments
If you want to add an online payment option to your legal website, you need to take into account that online payment services can block payment if the amount of money is too high.
For this reason, it’s important to include the option for scheduled payments and give your customers the option to pay in installments.
Pre-scheduled payments are also a great solution for customers who cannot pay the full amount straight away. For example, if you are defending a client who has a private tutoring and is helping people learn Italian and other foreign languages, it is likely that they will not be able to pay for your services in full right away.
With pre-planned payments, you can break the entire amount of money into easily digestible parts. Such transactions do not look suspicious and are not flagged by the bank or online payment services.
One more thing: for the convenience of your customers, you can also agree to automate the scheduled payments. You don’t have to visit your website every time the payment day comes as they will be billed automatically according to the schedule.
Standardize the payment process to make it faster
With all of these things in mind, it’s also important to mention that once you’ve figured out which payment methods to add to your legal page, you’ll also need to document the online payment process to ensure that both your employees and your customers are doing it informed about it.
The lack of proper documentation results in delays, unpaid invoices and write-offs that only slow down the online payment process.
In addition to standardizing online payments, make sure your website is protected and your customers can securely share their payment information with you.